Knowledgebase
How to open and access support tickets
Posted by on 18 July 2013 04:50 PM

You can easily open a HostPapa support ticket - or check the status of an existing one - through your HostPapa dashboard. To do so, please follow these steps:

  1. Log in to your HostPapa dashboard: https://www.hostpapa.com/dashboard

  2. Click on My Support.

  3. Click on the Open New Ticket tab.

  4. Your Name and Email Address will be prepopulated.

  5. Enter a Subject, choose the Department you wish to submit the ticket to and enter the Ticket Details.

  6. If required, you may also add an attachment.

  7. Click the Submit button.

To review an existing ticket:

  1. Log in to your HostPapa dashboard: https://www.hostpapa.com/dashboard

  2. Click on My Support.

  3. From the tickets tab you can view and sort all tickets associated with your account. Ensure you are viewing the Tickets tab.

  4. From here, you can view, sort, or filter all tickets associated with your account.

  5. To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button.

Can’t find a particular ticket?

To serve you better, there are times that HostPapa’s Customer Care Team will combine tickets that deal with the same issue. Please review your other tickets as you’ll likely find the information you’re looking for.

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