Knowledgebase : English > SiteLock Security Seal
   


The postal verification can take up to 7-10 business days, based on the postal service's delivery. The letter you get will be rather nondescript. Please keep an eye out for it so you are sure to open it on arrival. The SiteLock code is on the enclosed...
Click Settings at the top of your SiteLock dashboard. You can modify your preferences based on importance and/or type of message. français [1] español [2] Links: ------ [1] http://hostpapasupport.com/index.php?/Knowledgebase/Article/View/2088 [2] http...
You can access the billing details for your SiteLock service through your HostPapa dashboard. Here's How: * Log in to your dashboard: https://www.hostpapa.com/dashboard [1] * Click on My Profile. * Contact Information: From this tab y...
Anywhere on your SiteLock dashboard, you may hover over a term to see a quick explanation of the word/phrase, and what it may mean for your site security. français [1] español [2] Links: ------ [1] http://hostpapasupport.com/index.php?/Knowledgebase/A...
If your business requires SSL encryption of data, you need an up-to-date certificate to ensure that your customers' data is safe. The SSL scan will show as failed if your certificate is out of date. You need to renew your SSL certificate as soon as possib...
Click the Manage Users link on the left of the page. Next to each user's ID are modify and remove buttons. Click on the appropriate button to perform the desired action. français [1] español [2] Links: ------ [1] http://hostpapasupport.com/index.php?/...
You can access further details about any identified vulnerabilities or issues from your SiteLock dashboard. If you see a Details icon, clicking it will show a detailed list of concerns and related information. If you are in a graph, clicking any el...
From any point in the SiteLock dashboard, you can access further information. If you see a Details icon, clicking it will show a detailed list of issues. If you are in a graph, clicking any element of the graph will show a detailed list of issues in that ...
Click the Manage Users link on the left of the page. There you will see an Add Users button. Fill in the information requested and the new user will have access to the site. français [1] español [2] Links: ------ [1] http://hostpapasupport.com/index.p...
The SiteLock Security Seal will be available as soon as all your scans are complete, with no issues. Once that happens, you can copy and paste the shield code from the Certificate tab in the Current Status box. You will know that the steps are comple...
HostPapa makes SiteLock protection simple and affordable. Whether your website is big or small, we conveniently offer three SiteLock packages that will meet your needs. If you've purchased a SiteLock package that no longer matches your requiremen...
You can access all past invoices through your secure HostPapa billing account. Full instructions are available here: http://hostpapasupport.com/index.php?/Knowledgebase/Article/View/2416 [1] français [2] español [3] Links: ------ [1] http://hostp...
To install your SiteLock Security Seal: * Log in to your SiteLock dashboard. * Follow the instructions in the wizard to complete your verification. * Once you've successfully completed the verification, you will be able to access t...
Here are the two most common reasons why your SiteLock report may only show a portion of your website being scanned: 1. Your current SiteLock package may not support the number of pages within your website. The supported number of pages is up to 500...
Depending on the SiteLock package purchased, some functions may not be available. If you would like to take advantage of these additional features, simply upgrade your SiteLock account. You can upgrade your SiteLock package at any time through yo...
The email scan will notify you if your website or servers are sending spam, or are referenced in spam emails. If this is the case, many email programs will ignore or classify emails from your site as spam. This means your customers and users may not...
First, we need to determine where you are installing your seal: are you trying it on a page stored on your local computer, or on a live website? If you are using a local computer for development, then you need to add "http:" before the several instance...
SiteLock probes your site to determine if any of the fields and forms on it may be vulnerable to hackers attempting to exploit these forms to gain access to your data. (SiteLock does use similar techniques to test your pages, but you do not need to wo...
This indicates SiteLock is in the process of scanning your website, servers, and other hardware for vulnerabilities. This initial scan can take up to 24 hours. Please check back throughout the day. If you are still seeing this message after 24 hour...
The phone verification can take up to one hour to occur. If it has been more than an hour and you have not been contacted, verify that your number is correct in the 'Current Status' box of your SiteLock dashboard. Click the 're-send' link to have the s...
If you have not received this email after 30 minutes, check the 'Current status' box of your SiteLock dashboard to make sure it is displaying your correct email address. If necessary, edit the address by clicking on the pencil icon. If it is correct...
Log in to your SiteLock dashboard. Check the status at the top of the page. It's possible that something has changed and your site is no longer compliant. Review the areas with yellow or red status and remediate the issues. Your seal will be availabl...
The SiteLock malware scan will notify you of any pages or links on your site that have been listed as sources of malware (viruses, spyware, identity theft scams, etc.). If you are on any of these lists, many browsers and search engines will "blacklist...