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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | What happens after you sign up for HostPapa web hosting |  |
| This article outlines what will happen after you have signed up for HostPapa web hosting.
The Process
After signing up with HostPapa, you will receive two emails at the address you provided on the sign-up form:
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| Transferring your domain to HostPapa |  |
| The process for transferring your domain to HostPapa varies, depending on where you are based and your domain name.
For specific information on transferring your particular domain name, please check out the relevant article for your r |
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| Transferring an expiring or expired domain to HostPapa | |
| Does your domain expire soon?
If your domain name expires in 14 days or less, it cannot be transferred to HostPapa. It will need to be renewed with its current registrar. Once renewed, you may then transfer the domain name to H |
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| Transferring a domain name to HostPapa | |
| There are two ways to transfer a domain name to HostPapa:
Upon signing up: Check the I already have a domain name: please transfer it to HostPapa option on the Secure Order Form when purchasing your H |
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| If HostPapa registers my domain, who owns it? | |
| Your HostPapa web hosting package includes free domain registration.
This means we will register and renew a domain name for you, every year, as long as you are a HostPapa customer. In order to make renewal payments |
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| HostPapa and JSP support | |
| HostPapa does not support any type of Java Servlets at this time due to our shared hosting environment.
However, Java applets that run in the user's web browser, as opposed to those running on the server, will work.
Want to |
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| Do you provide shell access/SSH or Telnet? | |
| No. Unfortunately we do not offer SSH (Shell) or Telnet access to our shared hosting servers at this time. In the past, this access caused issues and made our servers unstable. It was removed to protect the hosting accounts on the serv |
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| Do you provide tutorials or assistance in building my website? | |
| Yes. HostPapa has a number of helpful walkthrough videos to help you set up and maintain your website. These instructional videos can be found here:
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| Do you support Python? | |
| Python support with HostPapa accounts is limited to cron jobs.
We do not support any of the programming web frameworks at present.
To learn more about how to set up a cron job, please watch the following vi |
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| How can I get my site ranked high in the search engines? | |
| Getting listed with the search engines is an important part of guiding individuals to your website. Most of us would love to see our websites attract lots of free, natural traffic from the large search engines. Search engine ranking is one of the most |
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| What kind of support will you provide for my hosting service? | |
| HostPapa is proud to provide high-quality customer support for our servers and our hosting plans. However, we do not provide support for third-party scripts, web design, HTML or any software you might use to publish your site. Of course, our support st |
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| Can you customize a web hosting plan for my needs? | |
| We like to keep things simple here at HostPapa, and at present we only offer one hosting plan.
Having a standard plan allows our customer support staff to provide superior service to you, the customer. The robust plan offered by Hos |
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| Payment methods: PayPal | |
| HostPapa accepts PayPal as one of our payment methods.
Please note: if you choose to use the PayPal e-check option, it may take up to 2 weeks for PayPal to notify us of payment, even if it looks like the |
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| What payment methods do you accept? Do you accept cheques or money orders? | |
| In North America & Australia, we accept Visa, MasterCard, Amex and PayPal.
In the UK, we can process your payment using Visa, MasterCard, Maestro, Visa Electron, JCB and PayPal.
In Europe |
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| Do you support Microsoft Access? | |
| No. HostPapa presently does not support Microsoft Access. This is because we are strictly in a Linux operating system environment and do not use any Windows servers at this time.
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| Do you provide or support Microsoft MSSQL databases? | |
| No. HostPapa is strictly in a Linux operating system environment and does not use or support any Microsoft Windows Operating Systems-based servers at this time.
We do not support or offer Microsoft MSSQL-based applications |
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| Do you offer FastCGI? | |
| No. The FastCGI module is not presently part of HostPapa’s web hosting package.
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| Anonymous FTP | |
| For security purposes, anonymous FTP is not available on HostPapa shared web hosting accounts.
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| Website template examples | |
| Included with every HostPapa account is Soholaunch PRO, an intensive and industry-leading web building software. You can choose from hundreds of professional templates that can be easily customized with your own logo, menu, images, and more.
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| Do you have any Microsoft Windows servers? | |
| No. HostPapa is currently in a Linux operating system environment and does not use or support any Microsoft Windows Operating Systems-based servers at this time.
As such, we do not offer support for .ASP or |
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| Do you support HTML 4.0? | |
| Yes. HostPapa supports HTML 4.0.
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| Multiple passwords/security options for users or secondary domains in a HostPapa account | |
| You only have one password to log in to cPanel (your control panel) itself. You can change this password at any time from the “Change Password” icon within cPanel.
While each addon domain can be given a separate FTP password, they will all share the s |
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| I'm completely new to web hosting, and building sites. Is there anything I can read to help me get started? | |
| Of course!
The web can be a daunting place for beginners, and sometimes even for seasoned pros!
Note: These links generally provide the same basic information – it’s |
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| Can I stream media from my account? | |
| HostPapa offers progressive streaming as part of our hosting packages. This means that you can upload a file to our servers, and then link to it. When visitors access that file, they can then stream it to their computers or download |
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| Cancelling a web hosting account in the middle of the contract term | |
| You may cancel a web hosting account at any time, but HostPapa cannot offer you a refund after the first 30 days. Please refer to HostPapa’s Terms of Service for your region for further information:
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| Do you offer ColdFusion on your servers? | |
| Sorry, but HostPapa does not currently offer ColdFusion on our servers.
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| Privacy Policy - Does HostPapa ever sell customer information to a third party? | |
| No. HostPapa will never sell or give your information to a third party. We would also use your website as a reference only with your permission in advance.
We do, however, follow all legal demands for information such as Cour |
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| Do you offer transactional databases such as InnoDB? | |
| Yes. HostPapa supports InnoDB and any other traditional database on our servers. |
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| Will you host adult sites? | |
| HostPapa’s Terms of Service prohibit websites from hosting hardcore pornography or links to hardcore pornography. Beyond that, a simple rule of thumb is to make sure that all content on your website does not violate any laws.
Please ensure t |
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| Registering a domain with HostPapa | |
| All HostPapa web hosting plans of one year or longer include one free domain name registration.
We can register most domain types, including .com, .org, .biz, .info, .net, .au and .ca; although we can’t register some multiple extension types, |
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| How many email accounts do I get? Are there any limitations? | |
| HostPapa offers unlimited email addresses with your account. The only space limit is the total storage space limit of your account. As long as you do not exceed this storage space limit or the email limit you can pre-set, you may have has many email ac |
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| Can addon domains have separate IP addresses? | |
| No. Addon domain names share the same IP address as the primary domain on your account. If you purchase a dedicated IP, your addon domains will also use the dedicated IP.
Should you require an independent IP address for a sec |
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| Do you have any demo accounts I can try before I sign up? | |
| Yes.
For a demo of the control panel you would be using at HostPapa, please visit:
http://hostpapa.info/cpanel
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| If I transfer my domain to HostPapa, can this be my free domain registration? | |
| Yes! After all, we want you to remain a happy, long-term member of the HostPapa family!
If you transfer your domain to HostPapa as your primary domain, this can be your free domain registration. HostPapa will renew this doma |
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| How do I register a free domain? Can I add more domains? | |
| How do I register a free domain?
We value you as a customer and want you to be a part of the HostPapa family for years to come! As part of our web hosting packages, HostPapa is pleased to offer our clients a free domain registration wh |
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| Custom Templates in Soholaunch Pro | |
| You've looked at Soholaunch's templates, and you couldn't find what you're looking for? No problem!
Here's a helpful link:
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| What is green energy web hosting? | |
| Everyone at HostPapa is concerned about the environment and how our business practices may impact the world.
One way we contribute to the well-being of our planet is by choosing to use energy that has been generated by low-polluting or non-pol |
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| What plans and pricing does HostPapa offer? | |
| HostPapa's web hosting plan is one of the most feature-rich web hosting packages available today. The HostPapa web hosting package was carefully crafted to offer a full range of tools and services for beginners, expert webmasters and everyone in betwe |
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| Why is HostPapa better than the competition? | |
| HostPapa's top executives have over 70 years of combined experience in web hosting services. Our expertise has allowed us to build a superior web hosting company.
Our customer services director has built one of the best support |
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| I have a very specific technical question. Who do I need to contact? | |
| Most webmasters have similar needs for their websites. We've done our best to provide helpful answers to the most frequently asked questions here in HostPapa's extensive knowledgebase.
We also have helpful video tutorials on many useful top |
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| Can I pay monthly? | |
| Yes. HostPapa’s UK customers have a number of payment options, ranging from 1 to 36 months. Please note: to take advantage of HostPapa’s valuable free domain registration and free setup, you must sign up for at least 12 months.
To view pricin |
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| Do you advertise on my site or show up in the url? | |
| No! We will never place banners or links, or anything else on your site.
In fact, the only way anyone would ever know you're a HostPapa customer is if you told them! |
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| Is ImageMagick supported/installed on the server? | |
| Yes, ImageMagick is available on all our servers.
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| Email limit increases | |
| In order to protect everyone, HostPapa has set limitations on the number of emails that can be sent each hour from your web hosting account.
New accounts are automatically configured to allow 50 emails per hour. If 50 emails per hour doesn’t |
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| Versions of PHP/MySQL/cPanel/Linux, etc. | |
| General server information:
All new accounts receive the following versions:
PHP: 5.3.8
MySQL: 5.1.56
cPanel: 11.30.5 Build 2
Theme: cPanel X v3
Operating system: Linux |
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| Server Load Limits | |
| To answer your specific questions about the CPU load:
A website is considered to be using "excessive amounts of resources" when it monopolizes the resources available using 1% or more of system resources for |
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| About the shopping carts offered by HostPapa | |
| We have a variety of shopping cart solutions for you to consider. Some of the shopping carts act like stand-alone sites you can use as your homepage, or link to from within your site, while full website solutions such as Soholaunch or Joomla have t |
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| HostPapa's Supported Server Languages | |
| HostPapa’s scripts all support varying languages.
To get information on languages supported for a specific script, simply visit that script’s website or click on its help files for more information.
HostPapa’s servers support at le |
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| What are the details of your 30-day money-back guarantee? | |
| From our Terms and Conditions:
Cancellation & Refunds: Should you become dissatisfied with our services within the first 30 days of your account activation, HostPapa will refund your hosting fees, subject to the money back gu |
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| How long has HostPapa been in business? | |
| At HostPapa, our top executives have over 70 years of combined experience in web hosting services, which has allowed us to build a superior web hosting company.
We have been involved within the dedicated and hosted applicatio |
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| How can I make my transfer to Hostpapa as seamless as possible? | |
| Your move to HostPapa should be relatively painless if you follow this checklist:
Make sure not to cancel your old web hosting account right away.
Set up your email addresses on our servers to match what you had p |
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| Why can't I get Soholaunch to work properly? | |
| While there are many possible causes for Soholaunch to not work properly, the most common is this:
Since Soholaunch is a web-based solution, your domain has to be live on both the web AND on our servers in order to access it using yourdomai |
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| Transferring your .com, .net, .org, .biz, .info or .in domain name | |
| Please follow the instructions below to transfer your primary domain name registration to HostPapa.
Note: You must begin this process before you sign up for your hosting account (if you wish to choose a |
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| Domain Registration and Transferring: CA | |
| Registrations:
Anyone who wants to register a .CA domain name must meet certain Canadian Presence Requirements (CPR). Please see |
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| Domain .EU | |
| Registrations: The .EU Registry maintains the following list of General Eligibility requirements, one of which must be met in order to qualify to register a .EU domain:
Be an undertaking having its registered office |
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| Domain Registration and Transferring: FR | |
| Registrations: .FR domains are available to any individuals and organizations located in the European Union, Switzerland, Norway, Iceland, or Liechtenstein. Individuals must reside within one of the qualifying countries; organizations |
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| Domain Registration and Transferring: BE | |
| Registrations: .BE is an open registry; you do not have to be a Belgian resident or business operator to register a .BE domain.
Transfers: Before you submit to transfer your .be domain name to HostPapa, pleas |
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| Domain Registration and Transferring: .CO.UK, .ORG.UK & .ME.UK | |
| Registrations: Anyone can register the CO.UK, .ORG.UK, .ME.UK. TLDs regardless of where they live.
Transfers: Before you submit to transfer your .uk domain name to HostPapa, please do the following: |
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| Domain Registration and Transferring: NL | |
| Registrations: .NL is an open registry; you do not have to be a resident or business operator in the Netherlands to register a .NL domain.
Transfers: Before you submit to transfer your .NL domain name to Hos |
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| Domain Registration and Transferring: CO | |
| Registrations: .CO is an open registry; you do not have to be a resident or business operator in Colombia to register a .CO domain.
Transfers: Before you submit to transfer your .CO domain name to HostPapa, |
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| Domain Registration and Transferring: TV | |
| Registration: .TV is an open registry; you do not have to be a Tuvalu resident or business operator to register a .TV domain.
Transfers: Before you submit to transfer your .ME domain name to HostPapa, please |
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| Domain Registration and Transferring: ME | |
| Registrations: There are no residency requirements for .ME domains.
Transfers: Before you submit to transfer your .ME domain name to HostPapa, please do the following:
Obtain the domain’s ‘ |
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| Domain Registration and Transferring: .COM.AU, .ID.AU, .ORG.AU, .NET.AU & .ASN.AU | |
| Registrations:
HostPapa offers domain name registrations for these second level domains:
.ASN.AU—For incorporated associations, political parties, trade unions, sporting and special interest clubs.
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| Domain Registration and Transferring: .COM.MX | |
| Registrations: NIC.MX is an open registry; you do not have to be a Mexican resident or business operator to register a COM.MX domain.
Transfers: Before you submit to transfer your .COM.MX do |
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| Domain Registration and Transferring: .COM, .NET, .ORG, .BIZ, .INFO, .NAME, .MOBI, .TEL & .IN | |
| Registrations: There are no special requirements for registering these top-level domains (TLDs): .COM, .NET, .ORG, .BIZ, .INFO., .NAME, .MOBI, .TEL & .IN
Transfers:
Before you submit to transfer a |
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| Domain Registration and Transferring: ES | |
| Registrations: .ES is an open registry; you do not have to be a resident or business operator to register a .ES domain.
Transfers: Before you submit to transfer your .es domain name to HostPapa, please ensu |
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| Domain Registration and Transferring: WS | |
| Registrations: .WS is an open registry; you do not have to be a resident or business operator in Western Samoa to register a .WS domain.
Transfers: Before you submit to transfer your .WS domain name to HostP |
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| Default Email Address | |
| Every HostPapa account comes with a default email address. This address is created when the hosting package is set up. It looks like this:
cPanel Username@primarydomain.com
If your cPanel username is mynif123 and your primary doma |
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| HostPapa Privacy Policy / Politique de confidentialité / Política de Privacidad | |
| To read the privacy policy for your region / Pour lire la politique de confidentialité de votre region / Para leer la política de privacidad para su region:
Australia: |
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| A Great Ecommerce Site...From the Customer’s Point of View | |
| If you are running an ecommerce business, you know how important it is to have a well-designed and well-serviced website.
Here are some key elements of an ecommerce site that contribute to a great customer experience:
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| What on earth is social engineering hacking? | |
| What on earth is social engineering hacking?
We’ve had a few queries, actually, from clients looking for information about social engineering hacking and how they can prevent it.
Social engineering hacking i |
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| What is domain privacy and do I really need it? | |
| What is domain privacy and do I really need it?
Did you know the contact details attached to your web hosting domain are publicly available thanks to the WHOIS listings? This is why HostPapa and other web hosting providers of |
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