 | All about webmail |  |
 | Webmail, in a nutshell, is email on the web. By using webmail, you can access your email from anywhere, at any time, as long as you have an Internet access and a web browser.
HostPapa offers three different webmail solutions: |
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| Password issues: cPanel account |  |
| Log in to cPanel, select the Change Password icon in the Preferences group to modify your cPanel password.
For step by step instructions, check out this video tutorial:
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| What is a parked domain and how do I set one up? | |
| Parked domains are domain names that point to your main domain. Your main domain and parked domain share the same web pages. Parked domains do not have separate index pages or folders from your main site. However, they can have their own e-mail address |
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| Transferring an expiring or expired domain to HostPapa | |
| Does your domain expire soon?
If your domain name expires in 14 days or less, it cannot be transferred to HostPapa. It will need to be renewed with its current registrar. Once renewed, you may then transfer the domain name to H |
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| Transferring a domain name to HostPapa | |
| There are two ways to transfer a domain name to HostPapa:
Upon signing up: Check the I already have a domain name: please transfer it to HostPapa option on the Secure Order Form when purchasing your H |
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| Definition and purpose of SSL | |
| Secure Socket Layer (SSL) is a protocol used to secure your website by encrypting information as it travels between the HostPapa server and an Internet browser visiting your site. SSL is most often used to protect transactions made through an online st |
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| If HostPapa registers my domain, who owns it? | |
| Your HostPapa web hosting package includes free domain registration.
This means we will register and renew a domain name for you, every year, as long as you are a HostPapa customer. In order to make renewal payments |
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| Where to upload files for an addon domain | |
| First, make sure you have connected the domain name as an addon domain in your cPanel. If not, follow these instructions:
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| Addon domains: Brief explanation and instructions | |
| When you sign up for a HostPapa web hosting package, the first domain registered and/or associated with your account is called your primary domain name.
However, we do allow you to host an unlimited number of domain names ( |
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| Is there a size limit on incoming/outgoing email? | |
| Yes. HostPapa accounts are configured so email larger than 10MB cannot be sent or received.
If you have an email with large attachments, it is best if you upload them your HostPapa account using FTP. You may then use email or |
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| Creating/adding a new email address | |
| Before you can start using HostPapa’s email services, you first need to create an email account in cPanel:
Log in to cPanel.
From the Mail section, click on the Email Accounts ic |
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| Setting Up Email Using Outlook 2007 and 2003 | |
| This is the information you will need to use when setting up your email accounts on personal computers.
We strongly recommend that you watch our instructional “Email Tutorial” videos located at
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| Problems Logging into Soholaunch | |
| There are a couple of common login problems with Soholaunch.
Are you getting a “Session Expired” error?
Check your web browser security settings. If your web browser security settings are too high, this error may occur |
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| For Mac users - using Soholaunch | |
| The makers of Soholaunch have stated that their site builder will work with Mac, provided the operating system is at least OS X. However, there do seem to be some issues with the Safari browser when it is used to manage the website from the admin area |
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| Do you support Microsoft Access? | |
| No. HostPapa presently does not support Microsoft Access. This is because we are strictly in a Linux operating system environment and do not use any Windows servers at this time.
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| Do you offer FastCGI? | |
| No. The FastCGI module is not presently part of HostPapa’s web hosting package.
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| Website template examples | |
| Included with every HostPapa account is Soholaunch PRO, an intensive and industry-leading web building software. You can choose from hundreds of professional templates that can be easily customized with your own logo, menu, images, and more.
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| Read here if you are getting the following reported error (0x800CCC65) : 'Your outgoing (SMTP) e-mail server has reported an internal error. The server responded: 503 valid RCPT command must precede DATA' | |
| Reported error (0x800CCC65) : 'Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 503 valid RCPT comman |
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| Multiple passwords/security options for users or secondary domains in a HostPapa account | |
| You only have one password to log in to cPanel (your control panel) itself. You can change this password at any time from the “Change Password” icon within cPanel.
While each addon domain can be given a separate FTP password, they will all share the s |
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| What is PHP? | |
| PHP is a programming language which allows dynamic content to be used on a web page. It is used along with the HTML programming language when creating pages, although web pages containing PHP end with “.php” as opposed to “.htm” or “.html” PHP is ext |
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| Privacy Policy - Does HostPapa ever sell customer information to a third party? | |
| No. HostPapa will never sell or give your information to a third party. We would also use your website as a reference only with your permission in advance.
We do, however, follow all legal demands for information such as Cour |
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| Do you offer transactional databases such as InnoDB? | |
| Yes. HostPapa supports InnoDB and any other traditional database on our servers. |
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| Registering a domain with HostPapa | |
| All HostPapa web hosting plans of one year or longer include one free domain name registration.
We can register most domain types, including .com, .org, .biz, .info, .net, .au and .ca; although we can’t register some multiple extension types, |
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| How many email accounts do I get? Are there any limitations? | |
| HostPapa offers unlimited email addresses with your account. The only space limit is the total storage space limit of your account. As long as you do not exceed this storage space limit or the email limit you can pre-set, you may have has many email ac |
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| What is MySQL? | |
| MySQL (pronounced "my ess cue el") is an open source relational database management system (RDBMS) that uses Structured Query Language (SQL), the most popular language for adding, accessing, and processing data in a databa |
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| Can I backup my MySQL database? | |
| Yes, you can backup your MySQL database in two different ways:
1. cPanel Backup Wizard
The Backup Wizard is an automated backup feature available within cPanel. You can use it to create a full backup |
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| What are the connection settings for MySQL databases? | |
| Here is what you need to connect to your database:
Hostname
Database name
Database username
Database password
Connection settings
The hostname is "localh |
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| What is the number of maximum connections allowed to a single MySQL database? | |
| We allow up to 15 simultaneous connections per MySQL user, and up to 150 simultaneous connections per server.
Fifteen connections are more than enough for most sites. Most connections are only open a fraction |
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| Can I connect to MySQL remotely? | |
| Yes, you can connect to your MySQL database remotely on our Linux servers. You will need to use a client such as:
MySQL-Front: http: |
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| How do I export and import a MySQL database using phpMyAdmin? | |
| Export the Database
You can find a video tutorial for exporting databases and tables with phpMyAdmin here:
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| MySQL server support of extended character, foreign character, and collation sets | |
| HostPapa does indeed have MySQL server support of these sets. Collation sets were introduced into MySQL in MySQL version 4.1.0 and were fully implemented in MySQL version 4.1.1. HostPapa now uses MySQL version 5+ on all our servers.
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| VB has a function to test if the connection is up, but it seems to return the wrong value. What can I do to resolve this? | |
| You will need to code in a custom keep-alive query that polls the database every 200 seconds or less to correct this error. |
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| How do I rename a table in phpMyAdmin? | |
| Here is a step-by-step for renaming a table:
Log into cPanel
Click on the "phpMyAdmin " icon in the “Databases” icon group. The phpMyAdmin screen will open in a new browser tab.
In the narrow column |
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| How to create and use a Favicon (favicon.ico) | |
| Favicon is short for "favorites icon." The name is derived from the bookmark list for Microsoft Internet Explorer, which is called Favorites list.
When you bookmark a site in your browser or add a site to your Favorites list |
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| Installation of Coppermine Photo Gallery | |
| If you're looking for a clean way to display and organize your photos, Coppermine Photo Gallery is a great choice. It features thumbnails, intermediate size pictures, a search function, user management options, user comment forms, e-cards, and a slides |
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| What are the benefits of Zen Cart? How do I install it? | |
| Zen Cart is one of the most popular open-source shopping cart systems available on the market today. With hundreds of solutions out there, finding the right shopping cart can rapidly transform into finding a needle in a haystack. Based on osCommerce, Z |
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| Installation of Moodle | |
| Moodle is an Open Source Course Management System, also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). Educators around the world use it for creating dynamic web sites for their students. Moodle is easy to install; |
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| My PHPlist isn't functional. It is returning a 500 Internal Server Error after I install it. How can I fix it? | |
| The most common cause of a “500 Internal Server” error is the permission level of a website file. If you open up File Manager and look in the folder where PHPlist is installed, you will notice that each file is assigned a three-digit number. These num |
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| Softaculous Error Message: Installation cannot proceed | |
| You cannot install more than one Softaculous-based script into your account's root directory. If you try to do so, you will get the following error message:
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Installation cannot proceed because the following files already exist |
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| How do I delete cron jobs? | |
| From within cPanel, you can delete cron jobs as follows:
From the Advanced section at the bottom of the page, click on the Cron jobs icon.
From the Current Cron Jobs |
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| Can addon domains have separate IP addresses? | |
| No. Addon domain names share the same IP address as the primary domain on your account. If you purchase a dedicated IP, your addon domains will also use the dedicated IP.
Should you require an independent IP address for a sec |
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| Installation of 4images Gallery | |
| 4images is a powerful web-based image gallery management tool. It offers an integrated template system that allows you to easily customize the design and layout. 4images is easy to install; get started in minutes!
Please note, the installatio |
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| Installation of Crafty Syntax Live Help | |
| Crafty Syntax Live Help (CSLH) is an open source live support solution. It includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Other highlighted features include the ability to create |
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| Installation of Geeklog | |
| Geeklog is an open source Content Management System that offers multiple syndication formats, spam protection, and more. You’ll have access to many community developed plugins to radically alter its functionality. Available plugins include forums, imag |
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| Installation of Noahs Classifieds | |
| Noahs Classifieds is one of the leading classifieds software on the web. Since 2003, they’ve helped thousands of customers and businesses online through their easy to use classifieds listing software. Noahs Classifieds is easy to install; get started i |
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| Installation of Nucleus | |
| Nucleus is a flexible, and easy to use blog software. It’s is easy to install; get started in minutes!
We also offer a video tutorial on how to install Nucleus:
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| Installation of phpBB | |
| phpBB is used by millions of people on a daily basis, making it the most widely used open source bulletin board system in the world. Whether you want to stay in touch with a small group of friends, or are looking to set up a large multi-category board |
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| What is a hit counter and how do I make one? | |
| A hit counter, or web counter, is a computer software program that indicates the number of visitors (“hits”) a particular web page has received. Once set up, the program will count each time a web page is accessed in a |
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| FTP settings for addon domains | |
| You may FTP files to an addon domain in two ways:
Through your primary domain
To FTP files to an addon domain, use the same information you would use for your primary domain name, with one change: instead of |
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| Can I start over? | |
| Yes. Sometimes mistakes are made or something is deleted that should not have been erased. We can wipe your site's cPanel, and you may start all over again, as if you were a new customer! Please use the following link to send us a t |
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| How do I generate a CSR (certificate signing request) for my domain? | |
| In order to generate a CSR for your domain, you must do so through your control panel. Here’s how:
Log into your control panel
Click on SSL Manager
Click on Private Keys (KEY) |
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| cPanel Help | |
| HostPapa is pleased to offer educational video tutorials for all customers. In-depth cPanel tutorials can be found here:
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| How do I reduce the amount of spam I get? | |
| There are few simple steps you can follow to minimize the amount of spam you receive to your inbox.
Avoid using common email account names.
There are certain kinds of email addresses that are common to most sites |
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| Outlook error 0x800CCC0F | |
| When you try to send and receive email messages in Microsoft Office Outlook or Outlook Express, you may receive an error message that resembles this error:
Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connectio |
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| Accessing email/webmail from outside of cPanel (recommended) | |
| Although you can access your webmail from within cPanel, you can also log into a HostPapa email account directly from the Internet. The path to use, once your domain name is pointing to our servers, is:
http://yourdomain.com/webmail
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| Where to find help with Soholaunch | |
| Soholaunch.com supports its own product. Everything you need to learn the Soholaunch program or to deal with problems can be found on the Support section of that si |
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| How to access support tickets | |
| To easily update or check the status of a HostPapa support ticket, visit the Customer Care Centre for your region:
http://www.hostpapasupport.com/go/ |
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| Using Softaculous scripts while your domain is still propagating | |
| Some scripts automatically incorporate your domain name from your hosting account’s settings. If your domain name's propagation has not yet been completed, you may experience temporary issues after installing one of these scripts.
While the |
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| How do I import large amounts of data into a MySQL database? | |
| Is there a batch process to download a large number of items into my database (without having to manually create items one at a time) such as using .csv or something similar?
Yes. HostPapa has web-based administration tools |
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| How do I upload my files? How do I post my files to the Internet? | |
| When an Internet browser visits your website, the first thing it does is search your /public_html folder for a file called "index." It can be index.htm, index.html, index.php, or have another ending, but the main part will be called " |
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| Email troubleshooting | |
| If you are having difficulties receiving emails set up through your HostPapa account, here are some ways to troubleshoot:
Check your Webmail
First, try logging into the webmail interface for your account to see if y |
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| I just changed some web files. I'm sure I did it right. Why won't my site load properly? | |
| The most common reason for this is your web browser's cache. Clear it, and try previewing your site again.
How do I clear my web browser's cache?
Each time you access a file through your web browser, the brows |
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| How do I upload my site using Microsoft Publisher? | |
| The steps you need to follow depend on the version of Publisher you are using.
Publisher 2010
Unfortunately, Microsoft has removed the website design features from Publisher 2010 which would help you create a new sit |
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| I have uploaded my page but I can't see my images or pictures? | |
| If you see little red X's instead of your images on your webpages, there could be several possible causes for this.
In addition to uploading the HTML page (whatever.html) you will also need to upload the actual pictures that you want |
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| Downloading and using FTP software programs | |
| HostPapa's video tutorials (available here: http://hostpapasupport.com/tutorials/Tutorials_FTP.shtml describe how to
use the most popul |
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| How do I FTP my website files using Fetch (for Mac)? | |
| The best instructions for using Fetch is on the Fetch website itself:
http://fetchsoftworks.com/fetch/help/Contents/Tut |
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| Why do FTP connections keep dropping? | |
| There are several reasons why an FTP connection may keep dropping. Although issues may vary depending on the local machine and environment, a few options to explore first are:
Too many simultaneous conn |
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| How can I upload my webfiles using FTP in Dreamweaver? | |
| There are two things you will need to do in order to upload your files via Dreamweaver.
Set Up the Remote Connection Info
This assumes that you have already gone through the “New Site” wizard and just nee |
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| How do I backup my site with Soholaunch Pro? | |
| To backup your Soholaunch Pro-created site, follow these steps:
Log into your sohoadmin page (normally located at http://yourdomain.com/sohoadmin)
Click on Backup/Restore under the Adm |
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| How do I restore a site I backed up with Soholaunch Pro? | |
| In order to restore a site you backed up with Soholaunch Pro, follow these steps:
Log into your sohoadmin page (normally located at http://yourdomain.com/sohoadmin)
Click on Backup/Restore under |
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| Custom Templates in Soholaunch Pro | |
| You've looked at Soholaunch's templates, and you couldn't find what you're looking for? No problem!
Here's a helpful link:
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| Setting email accounts using Entourage | |
| How to setup your email account using Entourage:
Get your e-mail account up and running!
Account settings
Entourage provides a number of settings for mail accounts, ranging from bas |
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| I'm getting permission denied errors. I can't delete or change certain files. | |
| The reason is that the files were owned by the user "nobody." This happens when files are created or uploaded via a PHP script.
Please contact support at |
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| Do you use the mbox format? | |
| No. Most of our servers use maildir format, and the older servers are being migrated from mbox to maildir on scheduled updates.
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| How to create and access additional FTP accounts | |
| Here are the steps you need to create and access an additional FTP account on your HostPapa account. You can also view a video tutorial here:
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| Account suspensions due to spam | |
| An Account can be suspended due to spam if HostPapa has been notified of objectionable email originating from that account. An Internet Service Provider (ISP) has determined that the email coming from the account qualifies as “spam” and HostPapa has b |
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| What's the difference between an addon domain, a parked domain, and a subdomain? | |
| There are three types of additional domains you may have with a HostPapa web hosting account: parked domains, addon domains and subdomains.
Parked Domains
Parked domains point to your main domain and share |
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| How can I avoid downtime with addon domains during propagation? | |
| Unfortunately, there is no way to avoid downtime when transferring an addon domain’s website. cPanel will not let you connect an addon domain name to your account unless the DNS entries list HostPapa information and that information has finished pro |
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| This is too hard for me! Can you help? | |
| Soholaunch website builder is a great way to get started. Designed for first-time users, you’ll be able to install it quickly and easily. For instructions on how to install Soholaunch, please click here: |
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| How do I recover my Soholaunch username and password? | |
| If you forget your Soholaunch username and password, you can locate it by looking in the database table that stores login information, as follows:
Log into cPanel
Click on phpMyAdmin
Click on Data |
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| How do I navigate in File Manager? | |
| Log into your cPanel and click on the File Manager icon to access this useful tool.
File Manager can help you easily copy, move, delete, organize and change permissions on your folders and files. You may also edit your files within File Manag |
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| How to change your HostPapa primary domain | |
| If you would like to change the primary domain name associated with your HostPapa account, you can do so at any time by completing the following steps:
Please note: There is no fee to change your primary domain name; how |
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| FTP Tips / Common Problems | |
| There are many FTP programs available to help you upload files to your website. You may encounter difficulties regardless of the program you choose.
Here are some common FTP troubleshooting tips:
Double-check your setti |
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| About the shopping carts offered by HostPapa | |
| We have a variety of shopping cart solutions for you to consider. Some of the shopping carts act like stand-alone sites you can use as your homepage, or link to from within your site, while full website solutions such as Soholaunch or Joomla have t |
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| Do you offer any chat applications? | |
| No. We do not offer any chat applications at this time.
However, chat applications may be offered by HostPapa in the near future!
Note: Chat applications were previously offere |
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| How do I install Soholaunch on additional domains? | |
| Using the standard Softaculous install method will not allow you to install more than one instance of Soholaunch Pro Edition.
Here you will find the steps to install Soholaunch Pro Edition on an addon domain. There are 3 parts:
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| How can I connect via FTP using Mozilla Firefox? | |
| Note: This will allow you to log into an FTP account, but it is not a full FTP connection. You will be able to view the files listed in the FTP folder and you will be able to open them by clicking on the file name |
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| Do you support mailman? | |
| Yes. HostPapa does support mailman. We also have a great script called phpList, which is the modern replacement for mailman for many people (cPanel > Softaculous > phpList).
For mailman, you can find documents to |
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| Updating your website tools | |
| HostPapa offers a wide variety of website building tools that allow you to build and manage your personal or business website. To ensure your site's security, it’s crucial to update these tools regularly. Regular updates reduce the risk your site will |
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| How do I setup an addon domain? | |
| The addon domain function in cPanel allows you to host additional domains on your HostPapa account. Each addon domain will appear to be a separate website to your visitors.
If you wish to host an additional domain on your HostPapa account, you |
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| Upgrading your YaBB software | |
| To upgrade your YaBB software, simply complete the following steps:
Log into your HostPapa hosting account cPanel
Under the Software/Services section, click on the Site Software icon
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| How to correctly log into Webmail | |
| Are you getting the following error message when trying to send an email?
There was an error sending your message: Failed to add recipient: [SMTP: Invalid response code received from server (code: 550, response: Verification failed for No |
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| Why can't I get Soholaunch to work properly? | |
| While there are many possible causes for Soholaunch to not work properly, the most common is this:
Since Soholaunch is a web-based solution, your domain has to be live on both the web AND on our servers in order to access it using yourdomai |
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| Transferring domains vs. changing your DNS settings | |
| If you’re making the switch to HostPapa from another hosting company, you can either transfer your domain name to HostPapa or just leave the domain name with its current company and update the name server (DNS) entries to link it to your HostPapa hosti |
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| I’m getting a “Too many connections” error on my site. What does this mean? | |
| HostPapa allows up to 15 simultaneous connections per MySQL user, and up to 150 simultaneous connections per server. If 15 connections are open and you try to make a 16th, you may receive a “Too many connections” error message.
Fifteen connec |
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| How do I create a database in MySQL? | |
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Click on the MySQL icon. You can create a database via your control panel by clicking on the MySQL icon.
Here is a link to some information that may be helpful with setting up a database:
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| How to back up your HostPapa website | |
| It is important that you regularly save backup copies of your most important web files on your local computer or alternative disk drive. HostPapa offers a very easy to use Backup Wizard within your cPanel control panel. The Backup W |
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| What are Attracta SEO tools and how do I use them? | |
| Attracta basic-level Search Engine Optimization (SEO) tools are included free with your HostPapa web hosting account. Usually, this starter package retails for $120/year!
These valuable tools will get your website listed in Google within 24 |
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| How do I redirect mobile traffic to my goMobi site? | |
| Once you've built your mobile website, the next step is to make it available to your visitors. Placing a redirect code on your existing page will invisibly direct mobile visitors to your new mobile site.
The goMobi site builder presents severa |
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| How do I add the redirect code to my Wordpress pages? |  |
| Since Wordpress pages are built using a combination of headers, footers, etc., it's a little less obvious how to redirect. If you are working on a Wordpress site, you can use the "Javascript" version of the detect/redirect code found in your site buil |
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| How do I access my goMobi account? | |
| You can access the goMobi interface by visiting the link below and entering the username and password provided after purchase.
https://hostpapa.domainadmin.com/ |
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| How do I modify my Domain Name Servers? | |
| To make your new mobile site live, you will need to modify the DNS / Domain Name Servers. Please review the following options:
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| Email – I can receive, but I can’t seem to send | |
| There is most likely a problem with your settings.
Here are some places to troubleshoot:
Using the Correct Outgoing Port?
Make sure your outgoing email (SMTP) connection uses port 587. By default, the |
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| Improve your security with these tips | |
| For your continued security and to reduce the chances of being hacked or otherwise compromised we strongly recommend you follow these tips to protect yourself and your hosting account.
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| Cancelling goMobi Addon Service | |
| If you have a HostPapa hosting plan and no longer want your goMobi addon service, there are a few things you will need to do.
Submit a Cancellation Ticket
Submit a ticket via the Customer Care Centre to let us know y |
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| WordPress Security | |
| Improve the security of your WordPress website
WordPress started in 2003 as a single bit of code created to make the process of arranging and publishing text on the web easier for everyday writing, with only a handful of users. |
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| How to protect yourself against fraud and phishing attacks | |
| Phishing involves using email and websites that impersonate the email and websites of organizations which the target victim already has current dealings. The goal is to gather personal information in order to impersonate the target victim for unauthori |
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| Installation de Moodle | |
| Moodle est un système libre de gestion de cours, aussi connu sous le nom de système de gestion de l’apprentissage (SGA) ou environnement d’apprentissage virtuel (EAV). Des pédagogues de partout à travers le monde l’utilisent pour créer des sites web dy |
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