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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | How do I see details on the issues SiteLock reports about my site? |  |
| You can access further details about any identified vulnerabilities or issues from your SiteLock dashboard.
If you see a 'Details' icon, clicking it will show a detailed list of concerns and related information. If you are in a graph, clickin |
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| How do I install my SiteLock Security Seal on my HostPapa site? | |
| To install your SiteLock Security Seal:
Log in to your SiteLock dashboard.
Follow the instructions in the wizard to complete your verification.
Once you’ve successfully completed the verification, y |
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| I'm having trouble getting the SiteLock Security Seal to display on my site. | |
| First, we need to determine where you are installing your seal. Are you trying it on a page stored on your local computer, or on a live website? If you are using a local computer for development, then you need to add “http:” before the several instance |
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| I just registered my website with SiteLock and my network scan shows "No information available." Why is this? |  |
| This indicates SiteLock is in the process of scanning your website, servers, and other hardware for vulnerabilities. This initial scan can take up to 24 hours. Please check back throughout the day.
If you are still seeing this message after 24 |
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| I just registered my website with SiteLock and have not gotten an email to verify my domain ownership. | |
| If you have not received this email after 30 minutes, check the 'Current status' box to make sure it is displaying your correct email address. If necessary, edit the address by clicking on the pencil icon.
If it is correct, click ‘re-send.’ |
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| I have registered my website with SiteLock, but I have not been called to verify my phone information. | |
| The phone verification can take up to one hour to occur. If it has been more than an hour and you have not been contacted, verify that your number is correct in the 'Current Status' box of your SiteLock dashboard. Click the ‘re-send’ link to have the s |
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| Issue: My SiteLock reports shows only a portion of my website was scanned | |
| Here are the two most common reasons why your SiteLock report may only show a portion of your website being scanned:
1. Your current SiteLock package may not support the number of pages within your website. The supported number of pages per p |
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| How long does the SiteLock postal verification take? What should I look for in the mail? | |
| The postal verification can take up to 7-10 business days, based on the postal service's delivery. The letter you get will be rather nondescript. Please keep an eye out for it so you are sure to open it on arrival. The SiteLock code is on the enclosed |
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| How do I start showing the SiteLock Security Seal on my HostPapa website? | |
| The SiteLock Security Seal will be available as soon as all your scans are complete, with no issues.
Once that happens, you can copy and paste the shield code from the 'Certificate' tab in the 'Current Status' box. You will know that the step |
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| I recently signed up for SiteLock Security Services from HostPapa and noticed I am getting some empty submissions from some of the forms on our website (Contact us, etc.). Why? | |
| SiteLock probes your site to determine if any of the fields and forms on it may be vulnerable to hackers attempting to exploit these forms to gain access to your data. (SiteLock does use similar techniques to test your pages, but you do not need to wor |
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| The SiteLock malware scan came back with results for my site. What does this mean? How can I fix it? | |
| The SiteLock malware scan will notify you of any pages or links on your site that have been listed as sources of malware (viruses, spyware, identity theft scams, etc.). If you are on any of these lists, many browsers and search engines will “blacklist” |
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| Can I see a billing history for my SiteLock service? | |
| You can access all past invoices through your secure HostPapa billing account. Full instructions are available here:
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| The SiteLock email scan came back with results for my site. What does this mean? How can I fix it? | |
| The email scan will notify you if your website or servers are sending spam, or are referenced in spam emails.
If this is the case, many email programs will ignore or classify emails from your site as spam. This means your customers and users |
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| My SiteLock SSL scan failed. How can I fix this? |  |
| If your business requires SSL encryption of data, you need an up-to-date certificate to ensure that your customers' data is safe. The SSL scan will show as failed if your certificate is out of date. You need to renew your SSL certificate as soon as pos |
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| Where can I edit business/billing information for my SiteLock service? | |
| You can access the billing details for your SiteLock service through your secure HostPapa billing account:
Go to the Customer Care Centre for your region: |
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| I need to remove/modify a user on the SiteLock dashboard. | |
| Click the 'Manage Users' link on the left of the page. Next to each user's ID are ‘modify’ and ‘remove’ buttons. Click on the appropriate button to perform the desired action.
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| I'd like to share the SiteLock dashboard with others in my company. How can I do this? | |
| Click the 'Manage Users' link on the left of the page. There you will see an 'Add Users' button. Fill in the information requested and the new user will have access to the site.
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| How do I see details on the issues reported by SiteLock? | |
| From any point in the SiteLock dashboard, you can access further information. If you see a 'Details' icon, clicking it will show a detailed list of issues. If you are in a graph, clicking any element of the graph will show a detailed list of issues in |
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| Issue: There are areas of my SiteLock dashboard greyed-out | |
| There is different functionality depending on the SiteLock package you purchased.
If you would like to take advantage of these additional features, simply upgrade your SiteLock account.
You can upgrade at any time by visiting your Cust |
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| Some of the terms SiteLock uses are unfamiliar to me. Where can I get more information? | |
| Anywhere on your SiteLock dashboard, you may hover over a term to see a quick explanation of the word/phrase, and what it may mean for your site security.
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| How do I change my notification preferences for SiteLock alerts? | |
| Click ‘Settings’ at the top of your SiteLock dashboard. You can modify your preferences based on importance and/or type of message.
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| My SiteLock Security Seal is no longer showing on my site. What happened? | |
| Log in to your SiteLock dashboard. Check the status at the top of the page. It's possible that something has changed and your site is no longer compliant. Review the areas with yellow or red status and remediate the issues.
Your seal will be |
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| How to upgrade your SiteLock account | |
| HostPapa makes SiteLock protection simple and affordable. Whether your website is big or small, we conveniently offer three SiteLock packages that will meet your needs.
If you’ve purchased a SiteLock package that no longer matches your requir |
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