 | What payment methods do you accept? Do you accept cheques or money orders? |  |
 | In North America & Australia, we accept Visa, MasterCard, Amex and PayPal.
In the UK, we can process your payment using Visa, MasterCard, Maestro, Visa Electron, JCB and PayPal.
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| How do I claim my Yahoo!/Bing credit? | |
| To get your Yahoo!/Bing credit of $25, simply visit the link provided in your welcome email. Alternatively, you may log in to your cPanel and click on the “Yahoo!/Bing $25 FREE!” icon in the top icon group. Either link will bring you to the Yahoo!/B |
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| How to access support tickets | |
| To easily update or check the status of a HostPapa support ticket, visit the Customer Care Centre for your region:
http://www.hostpapasupport.com/go/ |
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| Updating your HostPapa account’s credit card info |  |
| You can easily update the credit card information associated with your account through your secure online billing account:
Go to the Customer Care Centre for your region:
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| How do I pay an invoice on my HostPapa account? | |
| To make a payment on your account, please follow these steps:
Go to the Customer Care Center for your region:
US customers: |
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| How do I check the invoices on my HostPapa account? | |
| In order to check the invoices on your account, please follow these steps:
Log into our billing system with the information you were given in the sign up receipt; you can find the URL for this in both the recei |
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| Account suspensions due to spam | |
| An Account can be suspended due to spam if HostPapa has been notified of objectionable email originating from that account. An Internet Service Provider (ISP) has determined that the email coming from the account qualifies as “spam” and HostPapa has b |
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| What to do if you did not receive your Login Information email | |
| If your account is paid in full and you have already received a receipt and order confirmation from us, you should receive an automatically generated Login Information email within a few hours of signup.
If not, check your ju |
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| What are the details of your 30-day money-back guarantee? | |
| From our Terms and Conditions:
Cancellation & Refunds: Should you become dissatisfied with our services within the first 30 days of your account activation, HostPapa will refund your hosting fees, subject to the money back gu |
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| How do I claim my Facebook Ad Credit? | |
| To get your Facebook Ad Credit of $50, simply visit the following link:
US Clients : http://www.hostpapa.com/newclient#facebook |
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| How can I log in to my billing account if I’ve forgotten my password? | |
| If you lose your billing login information, you must reset your password. Please follow these steps:
Visit your billing site:
CA customers: |
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| How to submit a support ticket | |
| HostPapa customers must visit the Customer Care Centre for their region in order to submit a support ticket.
Click on the following link:
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| How to review an existing ticket? | |
| HostPapa customers must visit the Customer Care Center for their region in order to review an existing support ticket.
Visit your customer care center:
US Customers: |
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| Your primary HostPapa email address | |
| It is critical the primary email address HostPapa has on file for you is not one you set up through your HostPapa account.
For example, if your HostPapa account domain is domainexample.com, an associated ema |
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| A Great Ecommerce Site...From the Customer’s Point of View | |
| If you are running an ecommerce business, you know how important it is to have a well-designed and well-serviced website.
Here are some key elements of an ecommerce site that contribute to a great customer experience:
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| What on earth is social engineering hacking? | |
| What on earth is social engineering hacking?
We’ve had a few queries, actually, from clients looking for information about social engineering hacking and how they can prevent it.
Social engineering hacking i |
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| What is domain privacy and do I really need it? | |
| What is domain privacy and do I really need it?
Did you know the contact details attached to your web hosting domain are publicly available thanks to the WHOIS listings? This is why HostPapa and other web hosting providers of |
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