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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | HostPapa and JSP support |  |
| HostPapa does not support any type of Java Servlets at this time due to our shared hosting environment.
However, Java applets that run in the user's web browser, as opposed to those running on the server, will work.
Want to |
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| Do you support HTML 4.0? |  |
| Yes. HostPapa supports HTML 4.0.
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| What is PHP? | |
| PHP is a programming language which allows dynamic content to be used on a web page. It is used along with the HTML programming language when creating pages, although web pages containing PHP end with “.php” as opposed to “.htm” or “.html” PHP is ext |
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| How to create and use a Favicon (favicon.ico) | |
| Favicon is short for "favorites icon." The name is derived from the bookmark list for Microsoft Internet Explorer, which is called Favorites list.
When you bookmark a site in your browser or add a site to your Favorites list |
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| What is a hit counter and how do I make one? | |
| A hit counter, or web counter, is a computer software program that indicates the number of visitors (“hits”) a particular web page has received. Once set up, the program will count each time a web page is accessed in a |
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| Do you support SSI (Server Side Includes)? | |
| Yes, HostPapa does support server side includes.
SSI (Server Side Includes) is a simple server-side scripting language, generally used for the web.
Server Side Includes allow you to build a web page in pieces and h |
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| How do I import large amounts of data into a MySQL database? | |
| Is there a batch process to download a large number of items into my database (without having to manually create items one at a time) such as using .csv or something similar?
Yes. HostPapa has web-based administration tools |
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| I just changed some web files. I'm sure I did it right. Why won't my site load properly? | |
| The most common reason for this is your web browser's cache. Clear it, and try previewing your site again.
How do I clear my web browser's cache?
Each time you access a file through your web browser, the brows |
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| How do I upload my site using Microsoft Publisher? | |
| The steps you need to follow depend on the version of Publisher you are using.
Publisher 2010
Unfortunately, Microsoft has removed the website design features from Publisher 2010 which would help you create a new sit |
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| I have uploaded my page but I can't see my images or pictures? | |
| If you see little red X's instead of your images on your webpages, there could be several possible causes for this.
In addition to uploading the HTML page (whatever.html) you will also need to upload the actual pictures that you want |
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| I'm getting permission denied errors. I can't delete or change certain files. | |
| The reason is that the files were owned by the user "nobody." This happens when files are created or uploaded via a PHP script.
Please contact support at |
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| Account suspensions due to spam | |
| An Account can be suspended due to spam if HostPapa has been notified of objectionable email originating from that account. An Internet Service Provider (ISP) has determined that the email coming from the account qualifies as “spam” and HostPapa has b |
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| What's my absolute path? | |
| To route to a particular directory, use:
/home/yourcpanelusername/public_html
For use in your php tools etc., your absolute paths are as follows:
/usr/local/bin/php/ for your PHP scripts |
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| How do I password-protect my website using .htaccess? | |
| Making a quick alteration to your .htaccess file can be used to lock out areas of your website. It will protect any folder you select as well as and everything below it.
If you wish to protect your entire website, simply setup htaccess in yo |
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| Is ImageMagick supported/installed on the server? | |
| Yes, ImageMagick is available on all our servers.
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| HostPapa's Supported Server Languages | |
| HostPapa’s scripts all support varying languages.
To get information on languages supported for a specific script, simply visit that script’s website or click on its help files for more information.
HostPapa’s servers support at le |
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| Installation of b2evolution | |
| b2evolution is a powerful blog tool that allows you to install and maintain a blog or web journal on your own website. b2evolution is easy to install; get started in minutes!
Please note, the installation of b2evolution requires 1 MySQL datab |
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| Installation of WordPress | |
| WordPress is a state-of-the-art publishing platform with a focus on aesthetics, web standards, and usability. WordPress started in 2003 and since then it has grown to be the largest self-hosted blogging tool in the world. WordPress is easy to install; |
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| Updating your website tools | |
| HostPapa offers a wide variety of website building tools that allow you to build and manage your personal or business website. To ensure your site's security, it’s crucial to update these tools regularly. Regular updates reduce the risk your site will |
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| How to import large MySQL data files if phpMyAdmin times out | |
| If you need to import large databases to your HostPapa account, you may find that phpMyAdmin times out. If this happens, HostPapa recommends that you instead try using a different tool, such as |
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| How to make your site appear offline while it’s being built | |
| By using this piece of .htaccess code you can redirect any visitor who is not at a selected IP address. You may use as many IP addresses or as few as you would like.
This is a very simple way to redirect visitors so they are |
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| Setting up a POP or IMAP Account on your Mobile Phone (including iPhone, Blackberry, Treo) | |
| To set up a POP account on your mobile phone, simply complete the following steps:
First, set up the email address in your HostPapa account:
Log into cPanel
Click on email accounts
Compl |
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| How do I change my time zone/server time? | |
| You can't change the server time, but you can modify it by creating a local php.ini file and putting the following line inside to adjust the time zone:
date.timezone = [time zone]
The [time zone] section is replaced |
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