Does your domain expire soon?
If your domain name expires in 14 days or less, it cannot be transferred to HostPapa. It will need to be renewed with its current registrar. Once renewed, you may then transfer the domain name to HostPapa, unless it was transferred within the last 60 days.
Has it already expired?
Expired domain names cannot be transferred. If your domain name expired less than 30 days ago, you can renew it with your current registrar, and then you may transfer it.
The only exception is a .ca (Canadian) domain name: it can be transferred if it expired within the last 30 days.
Can an expired domain name be re-registered through HostPapa?
A registrar may hang on to an expired domain name for up to a year. If your previous registrar did so, you will need to renew your domain name through that registrar.
If the domain name has been released, we can try to re-register it for you, but cannot make any guarantees - someone else may register it before we have a chance.
What happens with my HostPapa hosting account if I cannot transfer my domain?
You can still use your HostPapa web hosting account by pointing your Domain Name Servers (DNS) to HostPapa. You will be able to transfer your domain name when it becomes eligible.
Here are some video tutorials about domain name transfers and DNS settings:
This article may also be helpful: