If you are having difficulties receiving emails set up through your HostPapa account, here are some ways to troubleshoot:

Check your Webmail

First, try logging into the webmail interface for your account to see if your emails are being received.

If emails are appearing in webmail but aren’t downloading to your email client, you likely have a problem with your email settings, not the email address itself.

Need to know how to log into webmail? Go here:
http://hostpapasupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=147

Already connected on a different device?

Do you use more than one computer or device to check your email? If so, and if you are using a POP connection, it’s possible that the other computer/device may be downloading all your emails and removing them from the server. This can make it appear that there are no emails when you check from a different device.

If you do have multiple devices connecting via POP connections, you must enable the option to leave a copy of the messages on the server.

Note: An IMAP email connection will not cause this problem.

To learn more about POP vs. IMAP connections, please read this article:
http://hostpapasupport.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=260

Check your settings

Your HostPapa email settings should be as follows:

Incoming Mail Server (POP3): mail.YOUR_DOMAIN.com
Outgoing Mail Server (SMTP): mail.YOUR_DOMAIN.com

Please replace YOUR_DOMAIN.com with the actual domain name you are using for your email.

Username is the full email address including the @your_domain.com. Please do not use your cPanel user name.

Password is the password you set when you created the email address in the Email Accounts section of your cPanel.

Secure Password Authentication (SPA): If your email program offers this, it should be turned off.

Here’s some helpful video tutorials that show how to set up connections from a variety of different email programs, including Outlook, Apple Mail, and Thunderbird:
http://hostpapasupport.com/tutorials/Tutorials_eMail.shtml

How to reset your email account password:

1. Log into cPanel.


2. Click on Email Accounts.


3. In the list beneath the grey form, locate the email address for which you’re resetting the password.


4. Click Change Password. A new form will appear right beneath the row.


5. Type a new password in the Password field. Use a secure password with a combination of letters and numbers. You may also use the . Password Generator button to randomly generate a complex password.


6. Retype the new password in the Password (again) field.


7. Click Change Password. Your password will be changed immediately.

Still having trouble?

After following the tips above, if you still are having email difficulties, please submit a support ticket through here:
http://hostpapasupport.com/go/submit-ticket.shtml

Please include the name of the primary domain on your HostPapa account as well as the specific email address(es) that are causing difficulties. Please also include the content of any error messages you may be receiving.

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