From our Terms and Conditions:

Cancellation & Refunds: Should you become dissatisfied with our services within the first 30 days of your account activation, HostPapa will refund your hosting fees, subject to the money back guarantee terms listed in this agreement. There are no refunds on setup fees, domain registrations, or for pre-paid accounts after the 30 days of account activation. You may, however, cancel your account at any time. You will need to contact customer service and verify your information before cancellation takes place. Accounts which have negative balances or fees owing will have all respective services terminated, including hosting accounts with applicable domain registrations. Furthermore, if you have a domain that you acquired through our “free domain” promotion at the time you became a HostPapa customer and wish to transfer this domain to another web hosting provider or domain registrar, this domain will be subject to a domain registration fee prior to the execution of the transfer process.

To read the entire Terms and Conditions for your region:

USA: http://www.hostpapa.com/terms-of-service/
United Kingdom: http://www.hostpapa.co.uk/terms-of-service/
Canada: http://www.hostpapa.ca/terms-of-service/
Europe: http://www.hostpapa.eu/terms-of-service/
Australia: http://www.hostpapa.com.au/terms-of-service/
Mexico: http://www.hostpapa.com.mx/terminos-de-servicio
India: http://www.hostpapa.in/terms-of-service

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