HostPapa offers more options for email hosting and cloud-based office applications than almost any other hosting provider on the market. If you have purchased shared web hosting from HostPapa, there is email hosting included with your web hosting plan through your cPanel account. There are slight differences between the email hosting that comes with Starter and Business plans vs the Business Pro plan (see below).
If you’ve upgraded to HostPapa Basic or Advanced Email you’ll have less limitations, more features and higher storage thresholds. Likewise, if you’ve purchased either G Suite or plans that include email from Microsoft Office 365, you’ll enjoy even more freedom when it comes to advanced features such as anti-spam protection, additional mailbox storage and email archiving as well as higher email sending thresholds as well.
Mailbox and Email Account Storage
Mailbox Storage Limits
*cPanel Email (included with hosting): The email included with Starter and Business shared web hosting plans has a maximum storage limit of 5GB per cPanel account, no matter how many mailboxes you have. The email included with Business Pro shared web hosting plans has an increased maximum of 10GB per cPanel account, no matter how many mailboxes you have.
Email Archiving: The email included with Starter, Business and Business Pro shared web hosting, as well as HostPapa’s Basic Email, does not support email archiving or data warehousing of any kind. If you wish to archive your email history, or back it up for future use, you must have HostPapa Advanced Email, G Suite or Microsoft Office 365.
Email Addresses/Mailboxes: The cPanel email included with Starter web hosting allows for a limit of 100 email addresses/mailboxes (Business and Business Pro: unmetered). HostPapa’s Advanced Email, as well as G Suite and Microsoft Office 365 are priced per account/mailbox so there is no limit to the number of email addresses you can have.
Sending, Receiving, Attachment and IMAP Limits
Outbound Sending Limits
*cPanel Email (included with hosting): The email included with Starter, Business and Business Pro shared web hosting plan allows, by default, 50 outbound emails per hour per cPanel account/mailbox. By request, that threshold can be increased to a maximum of 250 emails per hour if your business needs require it.
Inbound Receiving Limits
Email Attachment Limits
IMAP Connections: The email included with Starter, Business and Business Pro shared web hosting plans is restricted to a maximum of 5 concurrent IMAP connections per cPanel account/mailbox. This means that you can have only five devices connecting at any one time but if six people are syncing at same time, then one person will not be able to connect. HostPapa’s Basic and Advanced Email, as well as G Suite and Microsoft Office 365 all feature unlimited IMAP connections.