HostPapa is proud to provide high-quality customer support for our servers and our hosting plans. However, we do not provide support for third-party scripts, web design, HTML, or any software you might use to publish your site. Of course, our support staff are always happy to help point you in the right direction if you are new to web design and HTML.
For beginners, a crash course in HTML web design will really help your experience at HostPapa. In addition, our easy website builder tool, HostPapa Website Builder, is provided free with your HostPapa hosting package.
Telephone and chat support:
We offer 24/7 support.
We also reply to all support tickets, typically within a few hours.
To open a support ticket, please log in to your HostPapa dashboard: https://www.hostpapa.com/dashboard/my-support/OpenTicket
Support ticket tips/info: http://hostpapasupport.com/kb/how-to-open-and-access-support-tickets/