How to add a CNAME record

A CNAME record is used to map an alias name to a true domain name (sometimes known as a canonical domain name). They’re typically used to map a subdomain (for example, store.mydomain.com) to another domain that is actually hosting that content.

From the user’s perspective, everything appears as if the domain referenced in the CNAME record (store.domain.com) is hosting the content, even though it is being hosted elsewhere.

You can create a CNAME record using My cPanel in the HostPapa Dashboard.

Log in to your HostPapa Dashboard and select My cPanel from the navigation bar at the top of the page. In the Domains section, select Zone Editor.

Zone editor

At the bottom of the screen, select the + Add CNAME Record link.

Add CNAME record

In the panel that appears, enter your desired subdomain and the desired destination domain the CNAME record should point to.

Note that when you enter your subdomain, cPanel automatically enters a period at the end (if you haven’t done so). This is required for your CNAME record to be correctly formatted.

Add a CNAME Record panel

Click the Add a CNAME Record to proceed. You should see a notification telling you that the CNAME record has been successfully added.

Managing your CNAME record

If you wish to view the CNAME record, head back to the My cPanel menu and select Zone Editor.

Zone Editor

Once the Zone Editor page opens, select Manage.

Manage link

Scroll down the list of records until you see your CNAME record.

Advanced Zone Editor

Use the Edit or Delete icons to manage the record.

 

For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Follow this link to learn how.

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