HostPapa Knowledge Base

• G Suite 138 Articles
  • How To’s 103 Articles
    • Migration 11 Articles
      • G Suite: Legacy systems you can migrate from
      • How to transfer your existing files, emails, and contacts to G Suite
      • How to ensure a smooth transition to G Suite
      • Switching to Drive from Dropbox
      • Switching to Drive from Box
    • Drive 17 Articles
      • How to upload files to Drive on the web
      • How to store files in Drive using a desktop sync client
      • How to upload files to Drive from your phone or tablet
      • How to check your sync status in Drive
      • How to access your Google Drive files from any device
    • GMail 16 Articles
      • Cost of forwarding email
      • How to compose a new email with Gmail
      • How to add recipients, attachments, images, and more to a Gmail message
      • Sending messages in Gmail and how to use the Undo Send feature
      • How to use Gmail without Internet connection
    • Calendar 19 Articles
      • How to enable event calendar
      • How to schedule a Google Hangout in Calendar
      • How to create an event in Google Calendar
      • How to invite people and reserve rooms and resources using Google Calendar
      • How to choose your event time in Google Calendar
    • Google Docs & Sheets 30 Articles
      • Star important files and folders
      • How to create a new document using Google Docs
      • How to import and convert old documents to Google Docs
      • How to edit Word documents directly in Docs using a Chrome extension
      • How to edit Word documents directly in Microsoft Word software, then save any changes back to Drive using a plug-in
    • Google Hangouts 10 Articles
      • How to start a Google Hangout from Gmail
      • How to start a Google Hangout from your Chrome toolbar
      • How to start a Google Hangout from your desktop
      • How to start Google Hangouts from your mobile devices
      • System requirements for Google Hangouts
  • Getting Started 24 Articles
    • How G Suite works
    • About Google Sites
    • Setting up G Suite
    • Managing multiple companies with different domain names from one G Suite administrative account
    • How the G Suite pricing plan works
  • General 10 Articles
    • G Suite and your data security
    • G Suite compatibility with Microsoft Outlook and other clients
    • Why you should buy G Suite from HostPapa
    • What to do if you need extra help with G Suite from HostPapa
    • Why you should use G Suite from HostPapa instead of an onsite mail solution like Microsoft Exchange
  • How G Suite works
  • G Suite and your data security
  • What to do if you need extra help with G Suite from HostPapa
  • Why you should use G Suite from HostPapa instead of an onsite mail solution like Microsoft Exchange
  • Cost of forwarding email
• AdGuru 20 Articles
  • How to manage and understand AdGuru Campaigns
  • Getting Started with AdGuru
  • How to review stats and reports in AdGuru
  • When will the AdGuru specialists contact me?
  • How to edit Display Campaigns in AdGuru 
• Microsoft Office 365 48 Articles
  • Microsoft Office 365: How to copy or move files to OneDrive
  • Microsoft Office 365: Getting started with OneDrive
  • Microsoft Office 365: How to install Microsoft Office on Desktop and Laptop Computers
  • Microsoft Office 365: How to set up Office 365 on Mobile Devices
  • Microsoft Office 365: How to set up email on mobile devices
• SiteLock 29 Articles
  • Issue: SiteLock reports show only a portion of your website was scanned
  • How to upgrade your SiteLock account
  • Issue: Greyed-out areas in SiteLock dashboard
  • How to see details on SiteLock issues
  • Installing the SiteLock Security Seal on your HostPapa website
• Automated Website Backup 7 Articles
  • How to back up your HostPapa website
  • How to restore my files using HostPapa Automated Website Backup
  • How HostPapa Automated Website Backup works
  • How HostPapa Automated Website Backup “Version History” Works
  • How to access your HostPapa Automated Website Backup control panel
• HostPapa Website Builder 178 Articles
  • Getting Started 19 Articles
    • Getting started with web hosting and site building: references
    • A great ecommerce site…from the customer’s point of view
    • Elements of good website design
    • What you need to know before you start editing your site
    • All about widgets
  • Adding and Editing Content 65 Articles
    • Adding Content
    • Creating your Home Page
    • Creating Subpages
    • How to Add more Tabs/Links to your Navigation
    • Making a Copy of a Page
  • Customization and How-To's 61 Articles
    • How to make your site appear offline while it’s being built
    • How to Change the Name of your Site
    • How to Delete a Widget
    • Using the Website Builder File Manager
    • Getting Started with the Online Store
  • Troubleshooting 11 Articles
    • What to do when your Banner Image is Tiling/Repeating or Doesn’t Fit
    • What to do if your Banner isn’t Changing
    • What to do if your Browser Tab says Untitled Site
    • What to do if Navigation Tabs are not Showing on the Page
    • What to do if your Uploaded Favicon doesn’t display
  • Soholaunch 12 Articles
    • Recovering your Soholaunch username and password
    • Installing Soholaunch on addon domains
    • For Mac users – using Soholaunch
    • How to install Soholaunch
    • How to back up your website using Soholaunch Pro
  • Recovering your Soholaunch username and password
  • Installing Soholaunch on addon domains
  • For Mac users – using Soholaunch
  • How to install Soholaunch
  • How to back up your website using Soholaunch Pro
• Cloudflare 10 Articles
  • Cloudflare and wildcard subdomains
  • What to do if you don’t see statistics after activating Cloudflare
  • How to enable Cloudflare on your HostPapa account
  • The difference between HostPapa Cloudflare and Cloudflare.com accounts
  • How to handle your Cloudflare account if you change hosting providers or registrars
• Mobile Websites 4 Articles
  • How to enable event calendar
  • How to Add Google Analytics Tracking code to your mobile website
  • Using the iPhone app to manage your Online Store
  • Mobile Publishing
• SSL Certificates 32 Articles
  • What you need to know about SSL
  • How to purchase a dedicated IP address
  • Definition and purpose of SSL
  • If the https:// padlock doesn’t appear
  • How to add SSL support for a domain

Recovering your Soholaunch username and password

Please note: As of November 21, 2013, new shared web hosting accounts no longer include the Soholaunch site builder tool. Instead, we are pleased to ... Read more

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Installing Soholaunch on addon domains

Please note: As of November 21, 2013, new shared web hosting accounts no longer include the Soholaunch site builder tool. Instead, we are pleased to ... Read more

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• 4927

For Mac users – using Soholaunch

Please note: As of November 21, 2013, new shared web hosting accounts no longer include the Soholaunch site builder tool. Instead, we are pleased to ... Read more

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What you need to know about SSL

Secure Sockets Layer (SSL) is a protocol, or set of rules, used to create a secure Internet communications channel. SSL is especially important during ... Read more

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Issue: SiteLock reports show only a portion of your website was scanned

  Here are the two most common reasons why your SiteLock report may only show a portion of your website being scanned: 1. Your current SiteLock ... Read more

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How to upgrade your SiteLock account

HostPapa makes SiteLock protection simple and affordable. Whether your website is big or small, we conveniently offer three SiteLock packages that ... Read more

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