If you’re receiving spam or other undesirable messages, you can use Outlook to block them in a variety of ways.
The Block Sender filter ensures that unwanted emails are not received in your inbox. You can enable the feature by following these steps:
Option 1: Context menu
Select the unwanted email message in your inbox. Right-click the email message and select Junk > Block Sender.
Option 2: Home tab
Select the unwanted email message in your inbox. Click the Home tab in the ribbon and select Junk > Block Sender.
Option 3: Blocked Senders list
In the ribbon, select Home > Junk > Junk Email Options.
On the Blocked Senders tab, enter a specific email address or a domain.
Select Add, then click OK.
Move falsely identified spam to your inbox
There may be occasions when Outlook incorrectly identifies valid email messages as spam. These messages will be placed in the Junk folder.
To move falsely identified spam messages to your inbox, right-click the message and select Junk > Not Junk.
Always trust e-mail from <sender> will be checked by default in the panel that opens.
Select OK and the message will be placed in your inbox.
Manage junk mail filtering sensitivity
You can customize the sensitivity of Outlook’s junk mail filtering by clicking Home > Junk > Junk Email Options… in the ribbon.
Choose from the following option:
- No Automatic Filtering – does not automatically filter email messages for junk email.
- Low – moves the most obvious junk email to the Junk Email folder.
- High – catches most junk email messages.
- Safe Lists Only – only delivers email messages from people or domains on your Safe Senders list.
To manually add email addresses to your Safe Senders list, click the Safe Senders tab, then use the Add… or Remove buttons to add or remove email addresses in the list.
In a similar way, you can add or remove emails in your Blocked Senders list via the Blocked Senders tab.
If you notice any problems or if you need any help, please open a new support ticket from your HostPapa Dashboard. More details on how to open a support ticket can be found here.