Email account limits, restrictions and quotas

HostPapa offers more options for email hosting and cloud-based office applications than almost any other hosting provider on the market.  Email hosting is included with all web hosting plans through your cPanel account. There are slight differences between our Starter, Business and Business Pro plans, which are explained below.

If you’ve upgraded to HostPapa Basic or Advanced Email, you benefit from additional features and higher storage thresholds. Likewise, if you’ve purchased either Google Workspace or plans that include email from Microsoft 365, you’ll enjoy advanced features such as anti-spam protection, additional mailbox storage and email archiving, as well as higher email sending thresholds.

Mailbox and email account storage

Mailbox storage limits

Starter & Business Hosting Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
500MB/mailbox 1GB/mailbox 1GB/mailbox 5GB/mailbox 30GB/account 50GB/account

Email archiving support

Starter & Business Hosting Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
- - - Yes Yes Yes

Email addresses

Starter Hosting Business & Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
100 Unlimited Priced per mailbox Priced per mailbox Priced per mailbox Priced per mailbox

 

Sending, receiving, attachment and IMAP limits

Outbound sending limits

Starter Business and Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
Up to 250 emails/hour* Up to 250 emails/hour* 500 emails/day 500 emails/day 2000 emails/day 10000 emails/day

* The email service included with Starter, Business and Business Pro shared web hosting plan allows, by default, 50 outbound emails per hour for each account/mailbox. By request, that threshold can be increased to a maximum of 250 emails per hour, if required – fair usage (not to be used for mass mailing and newsletters).

Inbound receiving limits

Starter Business and Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited

Email attachment limits

Starter Business and Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
10MB/email 10MB/email 35MB/email 35MB/email 25MB/email 25MB/email

IMAP connections

Starter Business and Business Pro Hosting Basic Email Advanced Email Google Workspace Microsoft 365
5 connections/account 5 connections/account Unlimited Unlimited Unlimited Unlimited

The email included with Starter, Business, and Business Pro shared web hosting plans are restricted to a maximum of 5 concurrent IMAP connections per cPanel account/mailbox. This means that you can have only five devices connecting at any one time, and if six people are syncing simultaneously, then one person will not be able to connect. 

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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