If you are having difficulties receiving emails set up through your HostPapa account, here are some troubleshooting tips:
Check your webmail
First, try logging in to your account’s webmail interface to see if your emails are being received.
If emails are appearing in webmail but aren’t downloading to your email client, you likely have a problem with your email settings, not the email address itself.
Need help logging in to webmail? See: https://hostpapasupport.com/kb/how-to-access-email-webmail-from-outside-of-cpanel-recommended/
Already connected on a different device?
Do you use more than one computer or device to check your email? If so, and if you are using a POP connection, it’s possible that the other computer/device may be downloading all your emails and removing them from the server. This could make it seem as though you have no emails.
If you do have multiple devices connecting via POP connections, you must enable the option allowing for a copy of the messages to be left on the server.
Note: An IMAP email connection will not cause this problem.
To learn more about POP vs. IMAP connections, please see: https://hostpapasupport.com/kb/the-difference-between-imap-and-pop-email/
Check your settings
Your HostPapa email settings should be as follows:
Incoming Mail Server (POP3): mail.YOUR_DOMAIN.com
Outgoing Mail Server (SMTP): mail.YOUR_DOMAIN.com
Please replace YOUR_DOMAIN.com with the actual domain name you are using for your email.
Username is the full email address including the @your_domain.com. Please do not use your cPanel username.
Password is the password you set when you created the email address in the Email Accounts section of your cPanel.
Secure Password Authentication (SPA): If your email program offers this, it should be turned off.
Here’s some helpful video tutorials that show how to set up connections from a variety of different email programs, including Outlook, Apple Mail, and Thunderbird: https://hostpapasupport.com/tutorials/Tutorials_eMail.shtml
How to reset your email account password:
Log in to your HostPapa dashboard: https://www.hostpapa.com/dashboard
Click on My cPanel. If you have more than one domain associated with your HostPapa account, click on the appropriate domain link, then enter your cPanel password if required.
From the Mail section, click on the Email Accounts icon.
Locate the email address requiring a password change.
You can either create your own password, or use the password generator.
Make sure to keep your new password in a safe place.
Click Change Password.
Still having trouble?
If you need more help, please open a support ticket here: https://www.hostpapa.com/dashboard
Support ticket tips/info: https://hostpapasupport.com/kb/how-to-open-and-access-support-tickets/
Please include the name of the primary domain on your HostPapa account as well as the specific email address(es) that are causing difficulties. Please also include the content of any error messages you may be receiving.