Email troubleshooting

If you are having difficulties receiving emails set up through your HostPapa account, here are some troubleshooting tips:

Check your webmail

First, try logging in to your account’s webmail interface to see if your emails are being received.

If emails appear in webmail but aren’t downloading to your email client, you likely have a problem with your email settings, not the email address itself. See below for details on checking your email settings.

Need help logging in to webmail? Click here.

Already connected on a different device?

Do you use more than one computer or device to check your email? If so, and if you are using a POP connection, it’s possible that the other computer/device may be downloading all your emails and removing them from the server. This could make it seem as though you have no emails.

If you do have multiple devices connecting via POP connections, you must enable the option allowing for a copy of the messages to be left on the server.

Note: An IMAP email connection will not cause this problem.

To learn more about POP vs. IMAP connections, please click here.

If you wish to change your email configuration from POP to IMAP, follow this guide: How to change an account from POP3 to IMAP

Check your settings

Your HostPapa email settings should be as follows:

Incoming Mail Server (POP3): mail.YOUR_DOMAIN.com
Outgoing Mail Server (SMTP): mail.YOUR_DOMAIN.com

Please replace YOUR_DOMAIN.com with the actual domain name you are using for your email.

Username is the full email address including the @your_domain.com. Please do not use your cPanel username.

Password is the password you set when you created the email address in the Email Accounts section of your cPanel.

Secure Password Authentication (SPA): If your email program offers this, it should be turned off.

Here are some helpful video tutorials showing how to set up connections from a variety of different email programs, including Outlook, Apple Mail, and Thunderbird.

How to reset your email account password

Log in to your HostPapa Dashboard.

Click My cPanel. If you have more than one domain associated with your HostPapa account, click the appropriate domain link, then enter your cPanel password if required.

From the EMail section, click on the Email Accounts icon.

Locate the email address that requires a password change and click Manage.

Look for the Security section. There you can either create your own password or use the password generator. Make sure to keep your new password safe.

Scroll down to the bottom of the page and click on UPDATE EMAIL SETTINGS button to save your password.

A success message will appear to confirm that your changes are saved.

 

For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Follow this link to learn how.

Please include the name of the primary domain on your HostPapa account as well as the specific email address(es) that are causing difficulties. Please also include the content of any error messages you may be receiving.

This article is also available in: French Spanish German

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