In this article, we’ll show you how to change a CNAME record in your HostPapa cPanel. Need to create a CNAME record? Please read our tutorial on how to create a new CNAME record.
What is a CNAME record?
A CNAME record is used to map an alias name to a valid domain name (sometimes known as a canonical domain name). They’re typically used to map a subdomain (for example, store.mydomain.com) to another domain hosting that content.
From the user’s perspective, everything appears as if the domain referenced in the CNAME record (store.domain.com) is hosting the content, even though it is being hosted elsewhere.
Note: Before making DNS updates, please confirm the provider’s name that currently manages your domain name’s name servers. You may quickly check the current name servers in public WHOIS or HostPapa Dashboard > My Domains > Whois Lookup. The HostPapa name servers are found inside the welcome email received at signup or via Dashboard > My Support > Welcome Emails. The DNS updates should be made at the provider of the name servers for the changes to take effect.
How to change a CNAME record
1) Log in to your HostPapa dashboard.
2) Select My cPanel from the navigation bar at the top of the page.
3) In the Domains section, select the Zone Editor option.
4) Locate the domain name that you want to edit and click Manage.
5) Look for the DNS that you want to update and click Edit.
6) Ensure that the type you’re editing is a CNAME record.
7) Enter the valid zone name and record:
8) Click Save Record.
Important: Please double-check that you have entered the correct information into each field. DNS records are very sensitive, and even a tiny mistake can cause problems that may affect your live website, email, etc
Please be advised that the propagation may take 1-2 hours to complete.
To learn how to create a new CNAME record or to read a complete guide to DNS records, check out these Knowledge Base articles:
If you need help with your HostPapa account, please open a support ticket from your dashboard.