HostPapa is seeing a small number of Australian card issuers charging international transaction fees on our transactions. Our investigation into this has found that this is not widespread and only certain card issuing banks have adopted this practice.
These new fees are outside of our control and we recommend contacting your card issuing bank in regard to any additional charges you may see on transactions with HostPapa. We charge all hostpapa.com.au transactions in AUD with the amount charged being the amount reflected on your invoices from HostPapa, no additional fees are applied by HostPapa.
If you notice any problems or if you need any help, please open a new support ticket from your HostPapa Dashboard. More details on how to open a support ticket can be found here.