If the https:// padlock doesn’t appear

If the padlock icon isn’t appearing on your site after the SSL certificate has been installed, there could be a coding issue in the <head> section of your page(s).

To troubleshoot, first check your HTML for the following code between your <head> tags:

<BASE href=”https://www.domain.com”>

This code forces all relative links to revert to “http” rather than stay on “https”. As a result, the SSL session cannot be set up and the padlock cannot appear.

To fix the issue, REMOVE the code <BASE href=”https://www.domain.com”> from the web page.

Also ensure there are no further references to https:// elsewhere in the affected pages’ code.

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