How to set up a POP or IMAP email account in Outlook

Once you’ve configured and activated your HostPapa email service, you can set up your POP or IMAP email account in Outlook 2016, Outlook 2019, and Outlook 365.

For easy webmail access, you can always use https://webmail.yourdomain.tld if you’re on a shared plan (replace yourdomain.tld with your actual domain) or https://mail.papamail.net/ if you use Basic or Advanced email service.

Follow these steps to automatically or manually configure your Outlook IMAP settings or POP mail settings.

Automatic account setup

The first time you run Outlook, you’ll see a welcome screen like this one:

1 - welcome

  1. Click Next to get started.

2 - add email account

2. If you’ve previously configured Outlook, click the File tab at the top of the window.

3. In the Info category, click the Add Account button.

13 - existing

4. In the Add an Email Account wizard displayed, you’ll be asked Do you want to set up Outlook to connect to an email account? Ensure the radio button next to Yes is selected, then click Next.

3 - auto account

5. In the Auto Account Setup panel, enter the following details:

  • Your Name: Enter the name you’d like to appear on your emails.
  • Email Address: Your full email address.
  • Password: Your email account password.
  • Retype Password: Enter your email account password again.

4 - auto account details complete

6. Click Next. Outlook will now attempt to retrieve your email server details and set up account access.

Manually set up POP3 or IMAP email accounts

  1. If your server cannot be found, check that the email address you entered is correct and try again. You can enter your server details manually by selecting Manual setup or additional server types. Then, click Next.
  2. Outlook supports standard POP3/IMAP email accounts, Microsoft Exchange or Microsoft 365 accounts, and webmail accounts including Outlook.com, Hotmail, iCloud, Gmail, Yahoo, and more. For HostPapa email services, select POP or IMAP.

6 - POP server details

3. Click the radio button next to POP or IMAP. Then click Next to proceed with your email account configuration. You’ll need your email server details, username, and password on hand.

4. Enter the following details:

  • Your Name: Enter the sender’s name you’d like to appear on your emails.
  • Email Address: Your full email address.
  • Account Type: Use the dropdown menu to select POP3 or IMAP.
  • Incoming mail server: For POP or IMAP accounts, use mail.yourdomain.tld if you’re on a shared plan (replace yourdomain.tld with your actual domain) or mail.papamail.net if you use Basic/Advanced Email services.
  • Outgoing mail server (SMTP): For POP or IMAP accounts, use mail.yourdomain.tld if you’re on a shared plan (replace yourdomain.tld with your actual domain) or mail.papamail.net if you use Basic/Advanced Email services.
  • User Name: Your email account username.
  • Password: Your email account password.

pop-revised

5. Click the More Settings… button. In the Internet Email Settings window, select the Advanced tab.

8 - Advanced

6. Enter the following details:

  • Incoming server: Ensure the default port is set to 995 for POP accounts or 993 for IMAP accounts. Click the checkbox next to This server requires an encrypted connection (SSL).
  • Outgoing server (SMTP): Change the default port (25) to 465 for POP or IMAP accounts. Use the dropdown menu next to Use the following type of encrypted connection to select SSL.

8 advanced - completed

Switch to the Outgoing Server tab. Check the box next to My outgoing server (SMTP) requires authentication, then click the radio button next to Use same settings as my incoming mail server.

11 - incoming

Click OK to close the Internet E-mail Settings window. In the POP and IMAP Account Settings window, click the Test Account Settings… button to ensure Outlook can communicate with your email server.

test-revised

If the test fails, retrace your steps, ensuring your server and account details are correct.

Once the test completes successfully, click Next and then Finish to wrap up.

12 - complete

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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