Size limits on incoming/outgoing email

HostPapa email accounts include limitations for maximum attachment sizes. This limitation varies by email service being used.

  • HostPapa Shared Hosting Plans – the email service provided with shared hosting plans has a maximum attachment size of 20 MB.
  • HostPapa Basic Email – maximum attachment size of 35 MB.
  • HostPapa Advanced Email – maximum attachment size of 35 MB (with an additional file sharing option).

If you have an email with large attachments, it is best if you upload them to a HostPapa web hosting account (or other cloud sharing service) using FTP. You may then use email or webmail to send link(s) to these files.

If you use FTP to upload a file to your site, please don’t leave it there any longer than necessary. Allowing the files to accumulate or take up a lot of space is considered “data warehousing,” as the files are not being directly used by the website. This is a violation of our Terms of Service and may result in a suspension of your account.

Watch our videos on using FTP here:
http://www.hostpapasupport.com/tutorials/Tutorials_FTP.shtml

Watch our video tutorials on email here:
http://www.hostpapasupport.com/tutorials/Tutorials_eMail.shtml

For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Follow this link to learn how: https://www.hostpapa.com/knowledgebase/hostpapa-dashboard-how-to-open-a-support-ticket/.

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