A lack of email connectivity can be caused by a wide range of issues, from a simple Wi-Fi disconnection at home through to more complex server configuration problem. Before contacting HostPapa Support, check the following knowledge base articles to see if you can diagnose the issue. Most of the time, common issues can be resolved quickly.
Check your email client configuration
- Configuring cPanel Email on an Android Device
- How to set up your Basic/Advanced Email on Android
- How to configure your Basic or Advanced Email account in an email client or mobile device
- How to configure your email on the iPhone, iPad, or iPod Touch
- How to set up email in iOS 11
- How to set up email in iOS 9
- How to set up email in iOS 8
- How to set up email in iOS 7
- How to set up a POP or IMAP account on your mobile phone
- How to set up a POP/IMAP email account in Microsoft Outlook 2016
- How to set up email in Outlook 2016 for Mac
- How to set up a POP/IMAP email account in Microsoft Outlook 2013
- How to set up HostPapa Basic or Advanced Email in Mail for Windows 10
- How to set up HostPapa Basic or Advanced Email with Windows Live Mail
- How to set up POP3 or IMAP with SSL in Thunderbird
Verify your ISP isn’t blocking Wi-Fi access
Some Internet Service Providers (ISPs), particularly those operating public Wi-Fi hotspots, deliberately block the ports used for email access, reducing their security risk. Use the following guides to diagnose port blocking issues:
Contact HostPapa Support
If, after following these troubleshooting guides, you’re still unable to connect to your email – contact HostPapa Support and provide your email address and current public IP address. You can find out your public IP address by visiting https://www.whatismyip.com/.
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