A lack of email connectivity can be caused by a wide range of issues, from a simple Wi-Fi disconnection at home to a more complex server configuration problem. If you’re having trouble connecting to email, check out the following Knowledge Base articles to see if you can diagnose the issue before contacting HostPapa Support. Most of the time, common issues can be resolved quickly.
Check your email client configuration
- How to set up HostPapa Basic or Advanced Email on Android devices
- How to set up cPanel email on Android devices
- How to set up Google Workspace email on Android devices
- How to set up Microsoft 365 email on Android devices
- How to set up HostPapa Basic or Advanced Email in Gmail (Webmail)
- How to set up cPanel email in Gmail (Webmail)
- How to set up Microsoft 365 email in Gmail (Webmail)
- How to set up HostPapa Basic or Advanced Email on your iPhone or iPad
- How to set up cPanel email on your iPhone or iPad
- How to set up Google Workspace email on your iPhone or iPad
- How to set up Microsoft 365 email on your iPhone or iPad
- How to set up HostPapa Basic or Advanced Email in Outlook 2016
- How to set up cPanel email in Outlook 2016
- How to set up Google Workspace email in Outlook 2016
- How to set up Microsoft 365 email in Outlook 2016
- How to set up HostPapa Basic or Advanced Email in Outlook for Mac
- How to set up cPanel email in Outlook for Mac
- How to set up Google Workspace email in Outlook for Mac
- How to set up Microsoft 365 email in Outlook for Mac
- How to set up HostPapa Basic or Advanced Email in Thunderbird
- How to set up cPanel email in Thunderbird
- How to set up Google Workspace email in Thunderbird
- How to set up Microsoft 365 email in Thunderbird
- How to set up HostPapa Basic or Advanced Email in Windows 10 Mail
- How to set up Google Workspace email in Windows 10 Mail
- How to set up Microsoft 365 email in Windows 10 Mail
- How to set up cPanel email in Windows 10 Mail
Verify your ISP isn’t blocking Wi-Fi access
Some internet service providers (ISPs), particularly those operating public Wi-Fi hotspots, deliberately block the ports used for email access, reducing their security risk. Use the following guides to diagnose port blocking issues:
If you’re still unable to connect to your email after following these troubleshooting guides, contact HostPapa Support and provide your email address and current public IP address. You can find out your public IP address by visiting https://www.whatismyip.com/.
