What is a 403 Error

A 403 Error indicates you’ve tried to visit a web page or resource and don’t have permission to access it – it’s forbidden. Some website error pages simply say “Forbidden” if you’ve tried to access such a page or resource.

How to fix a 403 Error

If you receive a 403 Error, check the following :

  • A typo in the URL you entered is the most common cause of 403 Errors. Double-check the URL and try again.
  • A 403 Error can also happen when you try to access a directory (folder) rather than a file – that’s normal for many websites because they’re set to disallow directory browsing.
  • Clear your browser cache, restart the browser, and see whether the error message still appears. See the instructions for your browser to learn how to clear cache.
  • If you normally log into the website, the 403 Error may simply indicate you don’t have full access to the site. Log in and try again.
  • Delete the browser cookies stored for the site you’re attempting to visit. After clearing those cookies, restart the browser and try again. See the instructions for your browser on how to clear specific cookies.
  • Make sure cookies are enabled for the website you’re trying to visit. A 403 Error could indicate the site requires cookies to properly access site features and functions.
  • Contact the website owner and let them know you’re getting 403 Errors.
    • If you’re the website owner and visitors are seeing 403 Errors, see below for How to check errors in cPanel.
  • Rarely, a 403 Error can be caused if the IP address associated with your internet account has been blacklisted. It can also happen if your internet service provider (ISP) has been blacklisted. In such cases, you’ll need to work with your provider to identify and fix the cause.
  • If you’ve verified that the URL you’re trying to visit is correct, try accessing it again later.

How to check errors in cPanel

To check for 403 Errors in your cPanel:

  1. Log in to your account and to go the cPanel.
  2. In your cPanel, scroll to the Metrics section and click the Errors icon.View Error Logs in cPanel
  3. The Errors screen appears. The last 300 errors for your site are listed. The source of your site’s 403 Errors will be in the error log.View Error Logs in cPanel

 

As always, if you continue to receive 403 Errors on your hosted site, contact HostPapa support for immediate assistance.

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